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 Support Programimg3.gif Program Overview
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Technical Assistance Services
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Technical Assistance
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Emergency Assistance
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Product Warranty & Repair Services
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Expedited Replacement
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Warranty Service
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 img4.gif Repair Service
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Maintenance Services
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Expedited Replacement
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On-Call
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Consulting Services
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Consulting Service

 

 

    Support


Warranty Repair Service

This program provides the repair (or replacement at Sagaxis's discretion) of any failed Sagaxis product that is still covered under its original factory warranty. As part of this service, Sagaxis will bring the product up to the current revision level that is in effect for that product and that the product is capable of receiving.

 Turnaround

This service is normally completed within 10 business days following reception of the product at one of our authorized repair centers. This turnaround time does not include shipping and/or customs clearance delays.

 Service Duration

All product repaired under this service is covered by a 30-day Expedited Replacement Service. This period commences from the date of shipment back to the customer.

 Freight In

Paid by the Customer (including customs and brokerage charges) - Collect shipments are not accepted by our repair depot.

 Freight Out

Paid by Sagaxis

 Availability

Repair charges may apply if the product has failed due to damage or external influences.

 How to Order

The customer must obtain a Return Materials Authorization (RMA) number from Sagaxis prior to returning the product for repair. At the time of issue, the product will be verified to be eligible for repair under the warranty program.

The RMA must accompany the returned product to ensure prompt processing.

 

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