This
program provides the repair (or replacement
at Sagaxis's discretion) of any failed
Sagaxis product that is still covered under
its original factory warranty. As part of
this service, Sagaxis will bring the product
up to the current revision level that is
in effect for that product and that the
product is capable of receiving.
Turnaround
This service is normally completed within 10 business days following
reception of the product at one of our authorized repair centers. This
turnaround time does not include shipping and/or customs clearance
delays.
Service Duration
All product repaired under this service is covered by a 30-day Expedited
Replacement Service. This period commences from the date of shipment back to the
customer.
Freight In
Paid by the Customer (including customs and brokerage charges) - Collect
shipments are not accepted by our repair depot.
Freight Out
Paid by Sagaxis
Availability
Repair charges may apply if the product has failed due to damage or external
influences.
How to Order
The customer must obtain a Return Materials Authorization (RMA) number from
Sagaxis prior to returning the product for repair. At the time of issue, the
product will be verified to be eligible for repair under the warranty
program.
The RMA must accompany the returned product to ensure prompt processing.