This service is normally completed within 10 business days following reception of the product at one of our authorized repair centers. This turnaround time does not include shipping and/or customs clearance delays.

All product repaired under this service is covered by a 30-day Expedited Replacement Service. This period commences from the date of shipment back to the customer.

Paid by the Customer (including customs and brokerage charges) - Collect shipments are not accepted by our repair depot.

Paid by Sagaxis

Repair charges may apply if the product has failed due to damage or external influences.

The customer must obtain a Return Materials Authorization (RMA) number from Sagaxis prior to returning the product for repair. At the time of issue, the product will be verified to be eligible for repair under the warranty program.

The RMA must accompany the returned product to ensure prompt processing.