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Expedited
Replacement Maintenance Service
This
program provides overnight, priority shipment
of a "like" replacement unit or
module direct to your site. It is an annual
maintenance program designed specifically
for those customers interested in maintaining
their own network, or for a Value Added
Reseller who provides maintenance service
to their customers. This service is similar
to the Expedited Replacement Service, except
that this program is purchased on an annual
basis. This program will tend to be more
cost-effective than the per-instance Expedited
Replacement Service.
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Turnaround |
The replacement product is shipped and invoiced at the customer's normal
purchase price. The customer's account will be credited the same upon reception
of the returned defective product. The defective product must arrive at one of
Sagaxis's repair depots within 10 business days of the service
request. |
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Service Duration |
This service is available on a contract basis and is available for a one-year
term. |
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Freight In |
Paid by the Customer (including customs and brokerage charges) - Collect
shipments are not accepted by our repair depot. |
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Freight Out |
Paid by Sagaxis |
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Availability |
A 30-day waiting period may be applied before activating the contract if the
equipment to be covered is in excess of two years old and no prior contract had
been purchased.
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How to Order |
The Expedited Replacement Maintenance Service requires a Purchase Order
specifying the type of service requested and the product being replaced
including its specific model number and serial number.
Sagaxis will issue a Return Materials Authorization (RMA) number at the time
of the service request that must accompany the returned product. |
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