This service is normally completed within 10 business days following reception of the product at one of our authorized repair centers. This turnaround time does not include shipping and/or customs clearance delays.

All product repaired under this service is covered by a 30-day Expedited Replacement Service. This period commences from the date of shipment back to the customer.

Paid by the Customer (including customs and brokerage charges) - Collect shipments are not accepted by our repair depot.

Paid by the Customer (including customs and brokerage charges)

Repair charges for discontinued or obsolete products may be on a Time and Materials basis only.

This service requires a Purchase Order specifying the Fixed Price Repair Service and the product being repaired, including its specific serial number.

The customer must obtain a Return Materials Authorization (RMA) number from Sagaxis prior to returning the product for repair. The RMA must accompany the returned product to ensure prompt processing.