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Expedited
Replacement Service
This
program provides overnight, priority shipment
of a "like" replacement unit or
module direct to your site. It is a per-incident
program designed specifically for those
customers interested in maintaining their
own network, or for a Value Added Reseller
who provides maintenance service to their
customers. This service must be requested
by 2:00 PM EST/EDT for same day service.
This service is available in Canada and
the U.S. only, and applies only to Sagaxis
product.
| Turnaround |
The replacement product is shipped and invoiced at the current list price.
The customer's account will be credited the difference between the list price
and the ERS service price upon reception of the returned defective product. The
defective product must arrive at one of Sagaxis's repair depots within 10
business days of the service request. |
| Service Duration |
Per Incident |
| Freight In |
Paid by the Customer (including customs and brokerage charges) - Collect
shipments are not accepted by our repair depot. |
| Freight Out |
Paid by Sagaxis |
| Availability |
This service may be ordered by Telephone, FAX or Email. However, the response
time can only be guaranteed if product availability allows and the service
request is received by 2:00 PM EST/EDT.
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| How to Order |
This service requires a Purchase Order specifying the Expedited Replacement
Service and the product being replaced including its specific model number.
Sagaxis will issue a Return Materials Authorization (RMA) number at the time
of the service request that must accompany the returned product.
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